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Current Students FAQs

Will school be closed or labs be closed because of the Limited Stay at Home Order relating to the 10:00pm curfew for counties in the “purple” tier starting on November 21st?

No, this order will not impact any students attending our classes or traveling from them after 10:00 pm. This order does not apply to our campuses because we are part of California’s “critical infrastructure” given that our schools train essential workers. Our students are permitted to utilize the “critical infrastructure” that our schools represent. However, we remind you to please continue to follow all COVID protocols at all times.

Are Classes Still In Session?

Yes, our goal is to limit any disruption to your education and classes.  Effective March 18th, 2020, all Campuses will transition to an Online Distance Learning model until further notice.

We will continue to actively monitor the situation and communicate if there are any changes.


Active Students In Need Of Assistance?

Please contact your instructor and campus to assist your needs.  They will be the best to help you quickly.  Our campus hours of operation: Monday-Thursday 9:00 AM -6:00 PM, Friday 8:00 AM-5:00 PM. Visit our campus directory for the contact number.


I’ve Been Absent From Class. What Do I Do?

Please call your instructor and Director of Education immediately.  We will provide you with the necessary tools for Online Distance Learning.


I Fell Behind And Want To Get Back On Track, What Should I Do?

Call your instructor or Director of Education today!  They will help you get back on track. Our campus hours of operation: Monday-Thursday 9:00 AM -6:00 PM, Friday 8:00 AM-5:00 PM. Visit our campus directory for the contact number.


I’m Supposed To Return Back To Class From A Leave Of Absence. What Should I Do?

Please call your Director of Education or contact our student helpline at (866) 591-8588 or email at [email protected].


What Specific Date Are We Coming Back To School?

We are actively preparing for your campus to reopen, with your health and safety as our top priority. In accordance with the CDC and local health guidelines, we are taking a number of actions to ensure a safe learning environment. This may include things like rearranging our classrooms to ensure social distancing, or preparing personal protective equipment for our students and staff.

We are closely monitoring information provided by national and local governing bodies/health agencies relating to the opening of on-campus classes. We will provide updates via email on exact return dates as soon as possible.


It’s Too Early To Go Back/I Don’t Feel Safe Yet.

The safety of our students is our top priority and we are taking numerous steps to ensure your health and safety when we re-open the campus, here is more information for your reference.

  • Our campus will continuously be cleaned and sanitized
  • Classrooms have been re-organized to meet social distancing needs
  • Waiting areas and common areas will be spaced apart for 6-feet social distancing
  • Instructors have been refreshed on OSHA

While our classrooms may look a little different when you return, you will still have the same caring and supportive staff that helped you start your journey to build a better future.

Please contact your Campus President/Executive Director with any questions/concerns.


My Kids Will Be Home From School Until Fall. What If I Don't Have Child Care And I Can't Come Back?

We understand that the COVID-19 pandemic has caused difficulties for many. We are actively preparing for your campus return.

In the coming days, we will be sending you more detailed information on what that plan looks like. Please contact your Director of Education to discuss what options may be available.


New and Future Students FAQs

I’m Interested In Starting A Program, Can I Still Enroll During This Time?

Yes!  We are here to support your career training journey. You can fill out your contact information on our website homepage or call (888) 388-7568 and we will contact you shortly to help you find a program you’ll enjoy and begin building a future you can be proud of.

Externship Students and Graduates FAQs

I’m On My Externship. Do I Still Continue Going To My Site?

Please continue to report to your externship site unless otherwise directed by your employer.  Please reach out to your Career Services Specialist and keep them informed of your status at the externship site.


Employers And Externship Sites

Please visit our employer resource page or contact us via phone. Our campus hours of operation: Monday-Thursday 9:00 AM -6:00 PM, Friday 8:00 AM-5:00 PM. Visit our campus directory for the contact number.


Graduates In Need Of Assistance?

Please contact your campus. Your registrar and career services team can help you depending on your needs.  Our campus hours of operation: Monday-Thursday 9:00 AM -6:00 PM, Friday 8:00 AM-5:00 PM. Visit our campus directory for the contact number.


Financing Options during Covid-19 FAQs

I’m Having Trouble Paying My School Loans At This Time, What Are My Options?

Information in regards to repayment and interest accruing during this time.

  1. All loans owed by the U.S. Department of Education (ED) will have interest waived. This includes Direct Loans, Federal Perkins Loans and Federal Family Education Loan (FFEL) Program loans held by ED.
  2. Interest accrued will be automatically waived. ED Will automatically adjust borrower account so that interest doesn’t accrue. The account adjustment will be effective March 13, 2020.
  3. Interest will not accrue on federally held student loans for at least 60 days, beginning on March 13, 2020. ED may extend the period, depending on the status of the COVID-19 national emergency.
  4. Can apply for administrative forbearance if borrower cannot make monthly payments. Administrative forbearance must be requested by contacting loan servicer.
    1. Please log into or call 1-800-4-FED-AID (1-800-433-3243).
    2. Administrative forbearance will last for 60 days from March 13, 2020. ED may extend period, depending on the status of the COVID-19 national emergency.


Please visit link below for more information.


If you have further questions, please call our default prevention team at (877) 214-5755.

Who do I call if I need to make payments for my loans?

For students that attend U.S Colleges, all payment questions can be answered by calling 877-754-9219


What Is Covid -19?

COVID-19 is an infectious disease caused by the most recently discovered coronavirus.


What Are The Signs And Symptoms Of Covid-19?

  • Fever
  • Cough
  • Shortness of Breath


What Should I Do If I Have These Symptoms?

Seek medical advice if you develop these symptoms and have been in close contact with a person known to have COVID-19 or recently been in the area with an ongoing spread of COVID-19.


If I Am Sick, What Should I Do?

Please stay home and seek medical attention if needed. Contact your instructor and Director of Education to inform them of your absence and condition.


What Is Online Distance Learning?

Students will be able to continue their education through email, phone, and online resources to ensure completion of the program as scheduled.  Please check your email and reach out to your instructor for more information.


Who Do I Contact If I Need Help With Online Distance Learning?

Your instructors and Director of Education will be in touch with you daily to make sure you have all that you need to learn and succeed.  Please contact them first.

If you still need assistance, please contact our student helpline at (866) 591-8588 or email at [email protected] for additional support.

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